Marketing and Customer Services Manager

C£32,000 + benefits and attractive pensions scheme
Based in Poole

Every penny we generate is essential to an organisation like ours. Without it we simply wouldn’t be able to do what we do best – save lives at sea. RNLI Sales Ltd has an important part to play in this. Incorporating our retail outlets, online sales and mail order catalogue, this is a busy and vibrant business. This role is about driving forward a successful on and offline marketing strategy that really maximises the potential of catalogue sales, retains vital customer loyalty and works in genuine harmony with our overall supporter communications plan. Key to this will be identifying opportunities for growth, forecasting trends and exploring new markets.

To make your mark, you’ll need a proven track record in mail order/retail marketing and a strong understanding of what it takes to deliver an exceptional customer service. This will be matched with the ability to develop and implement strategically driven market plans. Strong commercial acumen, confident budget management skills and ideally a recognised professional qualification (CIM/IDM or equivalent) will also be important.

Closing date: Sunday 6th July 2008
Assessment Centre date: 22nd July 2008

PRIDE. PURPOSE. PEOPLE.

To find out more and apply, we encourage you to visit our online job opportunities
area at www.rnli.org.uk/jobs. If you don’t have access to the Internet, you can request an application pack on 01202 663363 quoting ref FDC_10515

Catalogue and Merchandising Manager

London/Northern Home Counties
£35k – £50k per annum, depending on experience

An exciting new direct to consumer healthcare start-up business is building a team of high quality, experienced professionals to maximise the market opportunity that exists. A Catalogue and Merchandising Manager is required to drive forward the creation and delivery of an effective catalogue, supporting both customer acquisition and retention. In addition there will be a need to manage the range of products, mostly in-house, but also some third parties.

Key tasks include:

• Developing and executing the catalogue proposition, working closely with the external catalogue agency.
• Developing and executing a rolling programme of list building to drive customer acquisition, maximise response rates and increasing revenue.
• Developing and executing an ongoing programme of off-the-page advertising and insert campaigns, driving customer acquisition and revenue.
• Developing and executing a range of customer retention initiatives.
• Maintaining and developing the range of products, working closely with the sister company and 3rd party suppliers.
• Managing various price and cross promotional activity both online and offline, in unison with the Online Marketing Manager.
• Working closely with the PR agency in the execution of ongoing PR activity.
• Working closely with the call centre to ensure operators are fully briefed and developing campaigns where appropriate.

The suitable candidate will have a proven track record of catalogue creation, developing and successfully executing mailing plans, and merchandising capability.

Customer Relationship Manager

Boden has become an extremely successful and fast growing multi-national brand with a turnover of over £200 million.

Customer Relationship Manager

We’re looking for someone to add an extra layer of brilliance to our data team. We want someone to create and drive the contact and retention strategy across Boden’s customer database.

This role is crucial to the profitable growth of the business. You’ll be thinking very hard about maximising lifetime value and loyalty, while improving and guiding our data selections and response rates. You’ll develop predictive modelling to stop customers lapsing and chasing down anyone who slips through the net.

This is a senior position, so you will already control a big consumer database, have the drive and a big enough brain to wring every last ounce of goodness from ours.

Interested?  Send your CV and a covering letter to recruitment@boden.co.uk

114-120 Victoria road
Acton
London
NW10 6NY

Marketing Manager

Boden has become an extremely successful and fast growing multi-national brand with a turnover of over £200 million.

Marketing Manager

We’re after a Marketing Manager to find us a ton of new customers and keep it that way.  Maybe it’s you?

You’ll know about DM, but what we’re after is someone who can take us into new broadcast and online advertising channels as well. Your brief is to find everyone who hasn’t heard of us or bought from us, but should have.

You’ll drive awareness and conversion, create and execute recruitment and advertising plans, and manage an experienced and demanding team.

This is a senior position and you are probably already looking after a strong brand in a ridiculously competitive environment, are as creative as you are commercially astute, have a curious and ambitious nature and regularly prove that Rigour is indeed your middle name.

Interested?  Send your CV and a covering letter to recruitment@boden.co.uk

114-120 Victoria road
Acton
London
NW10 6NY